{"id":281,"date":"2021-05-13T14:47:42","date_gmt":"2021-05-13T14:47:42","guid":{"rendered":"https:\/\/userfriendlytech.support\/?page_id=281"},"modified":"2026-09-24T21:13:15","modified_gmt":"2026-09-24T21:13:15","slug":"resume-cv","status":"publish","type":"page","link":"https:\/\/portfolio.rightclickitsupport.com\/","title":{"rendered":"Resume"},"content":{"rendered":"\n\n
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\n \"William\n <\/section>\n\n
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\n SENIOR INFRASTRUCTURE & SYSTEMS ENGINEERING\n <\/div>\n\n

William Brown<\/h1>\n\n

\n Katy, Texas\n <\/p>\n\n

\n Senior infrastructure and systems engineering professional with\n 20 years of experience across enterprise support, systems\n administration, managed services, consulting, and\n business-critical infrastructure. Hands-on experience designing,\n operating, troubleshooting, and improving Windows and Linux\n environments, Microsoft 365\/Azure, Active Directory\/LDAP, VMware,\n networking, storage, certificates\/PKI, SQL, identity,\n backup\/recovery, and remote administration. Nearly five years\n supporting Ivanti EPMM\/MDM, prior ownership of multi-client IT\n environments as a Lead Consultant, and a 10-year Dell\n enterprise-support background. Currently designing and operating\n GreenBox, an independent multi-node infrastructure and automation\n platform focused on Linux, identity, networking, resilient\n self-hosted services, automation, validation, recovery, and\n repeatable operations.\n <\/p>\n\n

\n Download Resume PDF \u2197<\/a>\n\n LinkedIn \u2197<\/a>\n\n Email<\/a>\n\n GreenBox \u2197<\/a>\n <\/div>\n <\/section>\n\n
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\n PROJECT:\/\/GREENBOX\n <\/div>\n\n

GreenBox Infrastructure & Automation Platform<\/h2>\n\n
\n Independent Engineering Project\n Current<\/span>\n <\/div>\n\n
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  • \n Design and operate a multi-node Linux infrastructure platform\n spanning x86_64 and ARM systems, with centralized identity\/DNS\n integration, secure remote connectivity, reverse proxies,\n service publication, monitoring, backup\/recovery, and\n cross-node administration.\n <\/li>\n
  • \n Build and maintain Python and Bash automation using preflight\n checks, staged changes, validation, reporting, backup, rollback,\n and repeatable deployment workflows for infrastructure and\n self-hosted services.\n <\/li>\n
  • \n Deploy and operate services including Nextcloud, MeshCentral,\n Frigate, WordPress, notification services,\n knowledge\/documentation systems, and other self-hosted\n applications across the GreenBox environment.\n <\/li>\n
  • \n Engineer practical solutions across Linux services, networking,\n remote administration, storage, certificates\/TLS, identity,\n resilience, and distributed troubleshooting rather than relying\n on one-off manual fixes.\n <\/li>\n
  • \n Develop centralized operations, knowledge, field-computing, and\n navigation tooling to make a growing multi-node environment\n easier to manage, document, recover, and use.\n <\/li>\n
  • \n Continuously evolve GreenBox toward stronger\n infrastructure-as-code, configuration management, CI\/CD, cloud\n integration, and platform-engineering practices while\n preserving production safety and rollback discipline.\n <\/li>\n <\/ul>\n\n Explore the GreenBox Platform \u2197<\/a>\n <\/section>\n\n
    \n
    \n CAPABILITIES:\/\/SKILLS\n <\/div>\n\n

    Skills<\/h2>\n\n
    \n Linux \/ Windows Infrastructure<\/span>\n Python \/ Bash Automation<\/span>\n Systems Engineering \/ Administration<\/span>\n Backup \/ Recovery \/ Rollback<\/span>\n Microsoft 365 \/ Azure<\/span>\n SQL \/ Logs \/ Packet Capture<\/span>\n Active Directory \/ LDAP \/ SSO<\/span>\n Storage \/ RAID \/ iSCSI \/ Fibre Channel<\/span>\n VMware ESX \/ ESXi \/ vCenter<\/span>\n Ivanti EPMM \/ MDM<\/span>\n Networking \/ Routing \/ Switching<\/span>\n Android \/ iOS \/ Apple Business Manager<\/span>\n DNS \/ DHCP \/ Group Policy<\/span>\n Technical Documentation \/ Runbooks<\/span>\n Certificates \/ PKI \/ VPN \/ TLS<\/span>\n Customer \/ Vendor \/ Engineering Collaboration<\/span>\n <\/div>\n <\/section>\n\n
    \n
    \n HISTORY:\/\/EXPERIENCE\n <\/div>\n\n

    Work History<\/h2>\n\n
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    \n

    Senior Technical Support Engineer<\/h3>\n

    Ivanti, Inc. \u00b7 Remote<\/p>\n <\/div>\n

    Oct 2021 \u2013 Sep 2026<\/div>\n <\/div>\n\n
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    • \n Supported Ivanti EPMM and Ivanti MDM across small-business,\n enterprise, Fortune 500, healthcare, financial,\n international, partner, and selected government customer\n environments.\n <\/li>\n
    • \n Troubleshot end-to-end mobile and infrastructure issues\n involving Azure, SSO, Microsoft Exchange, Active\n Directory\/LDAP, Apple Business Manager, Android, iOS, Ivanti\n Sentry, Connector, Ivanti Access, email, VPN, certificates,\n and PKI.\n <\/li>\n
    • \n Diagnosed complex problems using Windows Server, Linux, SQL,\n VMware, packet captures, application and system logs,\n certificate chains, directory services, and authentication\n workflows.\n <\/li>\n
    • \n Handled difficult and business-critical cases, including\n outages and multi-system failures, while maintaining clear\n communication throughout investigation and resolution.\n <\/li>\n
    • \n Reproduced customer issues in lab environments, isolated\n software and integration behavior, identified suspected\n defects, collaborated with engineering\/development teams, and\n created repeatable troubleshooting procedures.\n <\/li>\n <\/ul>\n <\/article>\n\n
      \n
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      \n

      L3 Systems Support Engineer<\/h3>\n

      Wolff Logics \u00b7 Cedar Park, TX<\/p>\n <\/div>\n

      Jun 2021 \u2013 Sep 2021<\/div>\n <\/div>\n\n